Frequently Asked Questions | Horizcents

Can I use your soap bars on my face?

Some of our soap bars may be suitable for facial use, depending on the ingredients and your individual skin needs. Please review the product description and ingredient list for the specific soap you're interested in.

If you're trying a product for the first time, we recommend patch testing first. If irritation occurs, discontinue use.

For facial use, wet your face and hands, wet the soap bar, and work the bar between your hands to create a lather. Gently apply the lather to your face, rinse thoroughly, and pat dry.

Do you offer free shipping?

Yes! We offer free standard shipping on orders of $65 or more.

Shipping options and applicable shipping charges are displayed at checkout.

For more information, please see our Shipping & Delivery Policy.

How long does it take to process my order?

Orders are typically processed within 1–3 business days.

Processing time is separate from shipping time. Once your order ships, you'll receive a shipping confirmation email with tracking information.

During sales, product launches, holidays, or periods of high order volume, processing may occasionally take longer.

Do you offer bulk orders?

Yes! Bulk orders may be available upon request.

Please contact us at horizcents@gmail.com at least 2 weeks in advance so we can review your request and determine whether we can accommodate the quantity and timeline needed.

Are your products handmade?

Yes! Horizcents products are handmade in small batches.

Because our products are handmade, slight variations in color, texture, appearance, size, or finish may occur from batch to batch. These natural variations do not necessarily indicate a problem with the product.

How should I store my products?

Store products in a cool, dry place when not in use.

Keep products away from excessive heat, moisture, and direct sunlight when applicable. Proper storage can help maintain product quality and extend its usable life.

For products that are designed to be kept dry between uses, such as soap bars, allow the product to dry between uses whenever possible.

How long do your products last?

Product lifespan varies depending on the product, how frequently it is used, and how it is stored.

Please refer to the individual product page or product packaging for any product-specific information.

Can I return my order?

Because our products are bath, body, and personal-care products, all sales are generally final.

We do not accept returns or exchanges for reasons such as changing your mind, selecting the wrong product, or not liking a particular fragrance.

If your order arrives damaged, defective, incorrect, or missing an item, please contact us at horizcents@gmail.com within 3 days of receiving your package so we can review the issue and determine an appropriate resolution.

For complete details, please see our Refund & Return Policy.

What if my package arrives damaged?

Please contact us at horizcents@gmail.com within 3 days of receiving your order.

Include your order number and clear photos of the damaged product and packaging when possible. We'll review the issue and work with you toward an appropriate resolution.