Refund policy

Last Updated: September 17, 2026

At Horizcents, our handmade soaps, body butters, bath products, and skincare essentials are made in small batches with care. Because our products are personal-care and bath and body products, we generally do not accept returns of products that have been opened or used.

All Sales Are Final

Unless otherwise required by applicable law or stated below, all sales are final and we do not accept returns or exchanges for change of mind, incorrect product selection, fragrance preference, or other reasons unrelated to a product being damaged, defective, or incorrectly fulfilled.

Please carefully review product descriptions, ingredients, sizes, and other product information before placing your order.

Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be waived under applicable law.

Damaged, Defective, or Incorrect Orders

We understand that issues can occasionally occur during shipping or order fulfillment.

If your order arrives:

Damaged
Defective
Incorrect
Missing an item from your order

please contact us at horizcents@gmail.com within 3 days of receiving your package.

To help us review the issue, please include:

Your order number
A description of the issue
Clear photos of the product and packaging, if applicable

We will review the situation and, where appropriate, may offer a replacement, store credit, refund, or another reasonable resolution.

Products That Have Been Opened or Used

For health, hygiene, and product-safety reasons, we generally cannot accept returns of products that have been opened or used.

If you experience an issue with a product after opening or using it, please contact us so we can review the situation.

Refunds

If a refund is approved, the refund will generally be issued to the original payment method used for the purchase.

Once a refund has been processed, the time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.

Cancellations

If you need to cancel an order, please contact us as soon as possible at horizcents@gmail.com.

Because orders may begin processing shortly after they are placed, we cannot guarantee that a cancellation request can be accommodated once an order has entered processing or has shipped.