Shipping policy

Last Updated: September 17, 2026

At Horizcents, we carefully prepare and package each order to ensure your handmade self-care products arrive ready to enjoy.

Processing Time

Orders are typically processed within 1–3 business days after your order is received.

Because our products are handcrafted in small batches, processing times may occasionally vary during periods of high order volume, product launches, sales, or holidays. If there is an unexpected delay in processing your order, we will make reasonable efforts to keep you informed.

Shipping

Orders are shipped within the United States using USPS.

Available shipping options and applicable shipping charges are displayed at checkout. Shipping times are estimates and may vary depending on the destination, USPS service levels, weather, holidays, and other circumstances outside of our control.

Processing time and shipping time are separate. The estimated delivery timeframe begins after your order has been processed and shipped.

Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your USPS tracking number.

Tracking information may take some time to update after your package has been accepted by USPS. You can use the tracking number provided in your shipping confirmation email to monitor your package's progress.

Shipping Delays

While we work to process and ship orders promptly, Horizcents is not responsible for delays caused by USPS, severe weather, holidays, natural disasters, incorrect or incomplete shipping information provided by the customer, or other circumstances outside of our reasonable control.

If your package appears to be delayed, please first check your USPS tracking information for the most current delivery updates.

If an order cannot be delivered within an applicable timeframe required by law, we will provide any notices, cancellation options, refunds, or other remedies required by applicable law.

Incorrect Shipping Information

Please carefully review your shipping information before completing your order.

If you realize that you entered an incorrect or incomplete shipping address, contact us as soon as possible at horizcents@gmail.com. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

If an order is returned to Horizcents because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.

Lost, Missing, or Damaged Packages

Once an order has been shipped, customers can use the provided USPS tracking number to monitor delivery.

If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and your delivery location and contact USPS for additional assistance.

If your order arrives damaged or you receive the wrong item, please contact us at horizcents@gmail.com as soon as possible so we can review the issue and determine the appropriate resolution.