Terms of service

Last Updated: September 17, 2026

Welcome to Horizcents. These Terms of Service ("Terms") govern your access to and use of the Horizcents website, online store, products, and related services (collectively, the "Services").

The website is operated by Horizcents LLC, a Maryland business. Our online store is hosted by Shopify.

By accessing or using our website, creating an account, or placing an order, you agree to these Terms and any policies referenced in them. If you do not agree to these Terms, please do not use our website or Services.

1. Eligibility and Use of the Website

You must be legally permitted to enter into these Terms under the laws applicable to you in order to place an order or use our Services.

You agree to use our website and Services only for lawful purposes and in accordance with these Terms.

You may not use our website to:

  • Violate any applicable law or regulation;

  • Infringe upon the rights of Horizcents or another person;

  • Submit false, misleading, or fraudulent information;

  • Attempt to gain unauthorized access to our website or systems;

  • Upload or transmit malicious software, viruses, or harmful code;

  • Interfere with the operation or security of our website;

  • Scrape, crawl, copy, or collect website content or personal information without authorization; or

  • Engage in activity that could damage, disable, overburden, or impair our website or Services.

We reserve the right to restrict or terminate access to our website or Services when reasonably necessary to protect our business, customers, website, or legal rights.

2. Our Products

Horizcents creates handmade soaps, body butters, bath products, skincare essentials, and other self-care products.

Because our products are handmade in small batches, individual products may have slight variations in color, texture, appearance, size, shape, or finish. These variations are a natural characteristic of handmade products and do not necessarily indicate a defect.

We make reasonable efforts to display our products, colors, textures, and photographs as accurately as possible. However, the appearance of colors may vary depending on your device, screen, lighting, and other factors.

Product descriptions, ingredients, photographs, availability, pricing, and other product information may be updated or changed from time to time.

3. Product Use and Safety

Our products should be used only as directed and for their intended purposes.

Please review product labels, directions, and ingredient information before use. Customers are responsible for determining whether a product is appropriate for their individual needs, including known allergies or sensitivities.

If irritation or an adverse reaction occurs, discontinue use.

Horizcents products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Nothing on our website should be considered medical advice.

For additional information about how we handle personal information, please review our Privacy Policy.

4. Product Availability

Products offered through our website may be available in limited quantities.

We reserve the right to discontinue a product, change product offerings, limit quantities, or decline an order when reasonably necessary, including when a product is unavailable or when an error has occurred.

If we are unable to fulfill an order that you have already paid for, we will contact you and provide an appropriate resolution, including a refund where applicable.

5. Pricing

Product prices are displayed on our website in U.S. dollars unless otherwise stated.

Prices may change from time to time. A price change will not affect an order that has already been accepted and paid for, except where a correction is necessary because of an obvious pricing or listing error.

We make reasonable efforts to ensure that product prices and promotional information are accurate. If an obvious error affects an order, we may contact you before fulfilling the order to discuss the available options.

6. Orders and Acceptance

Placing an order through our website constitutes an offer to purchase the products in your order.

Your order confirmation confirms that we have received your order. It does not necessarily mean that your order has been accepted or that the products are available.

We reserve the right to accept, decline, limit, or cancel an order when reasonably necessary, including because of product availability, suspected fraud, pricing or listing errors, unauthorized resale, or other legitimate business reasons.

If we cancel an order after payment has been received, we will issue an applicable refund.

7. Account Information

If you create a customer account, you are responsible for maintaining accurate account information and keeping your login credentials secure.

You agree to provide accurate and current information when creating or maintaining an account.

If you believe that someone has accessed your account without authorization, please contact us promptly.

8. Payments

Payments are processed through Shopify and the payment methods made available during checkout.

You agree to provide accurate and complete billing and payment information.

We may use third-party payment processors to securely process transactions. Your use of those payment services may also be subject to the processor's own terms and privacy policies.

9. Shipping and Delivery

Shipping and delivery information, including available shipping methods, processing times, estimated delivery times, and applicable costs, will be provided through our website or checkout process.

Estimated delivery dates are estimates and are not guarantees unless expressly stated otherwise.

Once an order has been shipped, delivery may be affected by circumstances outside our control, including carrier delays, weather, holidays, incorrect addresses, or other transportation issues.

Please review our Shipping Policy for additional information.

If we are unable to deliver an order within the applicable timeframe required by law, we will provide any notices, cancellation rights, or refunds required by applicable law.

10. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Refund and Return Policy.

Nothing in these Terms limits any rights or remedies that you may have under applicable consumer-protection laws.

If you receive a product that is damaged, defective, incorrect, or otherwise does not conform to your order, please contact us as soon as reasonably possible so we can review the issue and determine an appropriate resolution.

11. Website Content

The content on our website, including product descriptions, photographs, graphics, text, logos, designs, and other materials, is provided for informational and shopping purposes.

We make reasonable efforts to keep information accurate and current, but we do not guarantee that every piece of information will always be complete, current, or error-free.

We reserve the right to correct typographical errors, inaccuracies, omissions, pricing errors, product information, or other website errors.

12. Intellectual Property

All original content appearing on the Horizcents website, including the Horizcents name, logo, photographs, product images, graphics, written content, product descriptions, designs, and other creative materials, belongs to Horizcents or is used with permission.

You may view and use the website for personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit Horizcents content without our prior written permission.

13. Customer Reviews and User Content

If you submit a product review, photograph, testimonial, comment, or other content to Horizcents, you are responsible for ensuring that you have the right to submit that content.

You agree not to submit content that:

  • Is false or misleading;

  • Violates another person's rights;

  • Infringes copyright, trademark, privacy, or other intellectual-property rights;

  • Contains unlawful, threatening, abusive, defamatory, obscene, or otherwise inappropriate material;

  • Contains malicious software or harmful code; or

  • Impersonates another person.

By submitting content to us, you grant Horizcents a non-exclusive, royalty-free right to use, reproduce, display, and share that content for purposes related to operating, promoting, or improving our business, subject to applicable law.

We reserve the right to remove or decline to publish content that violates these Terms or that we reasonably determine is inappropriate.

14. Third-Party Services and Links

Our website may use or link to third-party services, applications, websites, or tools.

These third parties may have their own terms and privacy policies. Horizcents is not responsible for the content, security, availability, or practices of third-party services that we do not control.

Your use of a third-party service is subject to that service's applicable terms and policies.

15. Personal Information

Your use of our website and submission of personal information is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

16. Prohibited Activities

You may not use our website or Services to:

  • Engage in unlawful activity;

  • Commit fraud or misrepresentation;

  • Attempt to obtain unauthorized access to our systems;

  • Interfere with website security or functionality;

  • Collect personal information belonging to other users without authorization;

  • Use automated systems to scrape or copy website content without permission;

  • Upload malicious code or viruses;

  • Infringe upon intellectual-property rights;

  • Harass, threaten, or abuse others; or

  • Circumvent security or access restrictions.

We may take appropriate action when we reasonably believe these Terms have been violated.

17. Disclaimer of Warranties

To the fullest extent permitted by applicable law, we do not guarantee that the website or Services will always be uninterrupted, secure, error-free, or available.

We do not guarantee that website content will always be complete, current, or free of errors.

Nothing in these Terms is intended to exclude, limit, or waive any warranty, consumer protection, or other legal right that cannot lawfully be excluded or limited.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Horizcents will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or Services.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

Nothing in these Terms limits any rights or remedies available to consumers under applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, damages, liabilities, and reasonable expenses arising from your violation of these Terms, your unlawful use of the Services, or your infringement of another person's rights.

This provision does not require you to indemnify Horizcents for matters that cannot lawfully be shifted to you.

20. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in effect.

21. Governing Law

These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Nothing in these Terms is intended to deprive you of consumer protections or rights that cannot legally be waived under the laws applicable to you.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, products, business practices, or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

Your continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

23. Contact Information

If you have questions about these Terms of Service, please contact us:

Horizcents LLC
9105 All Saints Rd, Unit D205
Laurel, MD 20723
United States

Email: Horizcents@gmail.com